Privacy Policy

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This Privacy Statement (“this Statement”) applies to “DataSCG” (“we” or “us”) and the website user who is visiting this website now and our clients who we provide products to ("you"). We want you to know that we are committed to protecting your privacy and handling your personal information in an open and transparent way.

This Statement explains how we collect, handle, store and protect personal information when:

We provide products and services to you or our clients;

You use “this Website”; or 

Perform any other activities that form part of the operation of our business.

When we refer to “this Website” we are talking about the website you are viewing now.

When handling personal information we will comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and other applicable legislation (such as Australian State and Territory health privacy legislation), as well as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation (GDPR).

The APPs are legally binding principles that are designed to ensure that individuals’ personal information is protected throughout the information lifecycle – that is, from the time the information is collected through to its destruction. The APPs also give individuals the right to access their personal information and have it corrected if it is incorrect.

We take our obligations under the APPs, Australian State and Territory privacy legislation and other applicable data protection laws seriously. Therefore, in addition to this statement, we also:

Maintain an internal privacy policy; and 

Where appropriate, include terms in our agreements with our clients that describe how we handle personal information during the delivery of our products and Services.

We may be provided with personal information directly by our clients to enable us to deliver products and services or to perform due diligence checks before we agree to provide products and services. This information may relate to clients’ employees, members or customers or it may relate to third parties (for example, the spouses and dependents of a client’s employees, members or customers).

As part of providing products and services to our clients, we may also collect personal information from other sources (such as directly from individuals themselves or information that is publicly available).

The types of personal information we may collect or be provided with include, but are not limited to:

Names;

Contact details;

Complaint details.

We also collect personal information (such as contact details and account details) from suppliers, contractors and third party service providers that we engage to help us operate our business.

We may collect personal information when performing other activities that form part of the operation of our business, but which do not directly form part of providing products and services to our clients. For example, we might collect personal information from members of the public as part of undertaking surveys, research on current issues or as part of projects or initiatives we are conducting with other organisations.

The types of information that we collect may vary depending on the nature of the activity. However, we will take reasonable steps to provide clear information about the nature of those activities and the purpose for which we are collecting your information.

We may collect your personal contact details when you use this Website or when you engage with us in other channels such as meetings, events etc.

To improve your experience when you use this Website and ensure that it is functioning effectively, we also use cookies (small text files stored in a user’s browser). We understand the importance of protecting children's privacy. This Website is not designed for, or intentionally targeted at, children 15 years of age or younger. It is not our policy to intentionally collect or store information about anyone under the age of 15.

We use the personal information that we collect to provide clients with agreed products and services. We have an agreement with each client that governs the provision of our products and services, and sets out the purposes for which we may use any information that the client provides to us (including any personal information). We use that information as permitted by the client agreement and we do not use that information for any other purposes, unless it is necessary to comply with a legal or professional right, obligation or duty.

When we collect personal information as part of performing other activities that form part of our business, we will take reasonable steps to provide clear information about the nature of those activities and how we will use any personal information collected.

We may also use non-personal, de-identified and aggregated information for several purposes including for data analytics, research, submissions, thought leadership and promotional purposes.

We may use personal information that we collect from you via this Website, through your interactions with our Partners and staff or through your attendance at events, to provide you with promotional materials, thought leadership or communications about products provided by us that we feel may be of interest to you. We may provide these materials to you directly (e.g. via email) or through third parties who provide us with marketing services (e.g. via your news feed in professional networking platforms).  

We will not use your personal information collected via this Website or through other sources to market the goods and services of third parties to you without first notifying you and seeking your consent (usually through a separate privacy notice). We may also use your personal information collected via this Website:

• To manage and improve this Website;

• To tailor the content of this Website to provide you with a more personalised experience and draw your attention to information about our services that we feel may be of interest to you;

• To seek feedback on our products; and

• For market or other research purposes (however, we will only ever report aggregated results of any research we undertake, and will never include your personal information in those results unless you explicitly give us your consent).

If you do not want to receive marketing materials from us, you can click on the unsubscribe function in the communication.

At times, you may choose to register or create a user profile on this Website – for instance, to gain access to specific content, attend a hosted event, respond to a survey, or request communications about specific areas of interest. In such cases, the information you submit will be used to manage your request and to customise and improve this Website and related services offered to you. You may request at any time that we discontinue sending you emails or other communications generated in response to your registration on this Website.

We may also use personal information to protect our rights and those of our users or to comply with a legal or professional right or duty. 

From time to time, this Website may host various blogs, forums, wikis, and other social media applications or services that allow you to share content with other users (collectively ‘social media applications’). Importantly, any personal information that you contribute to these social media applications can be read, collected and used by other users of the application. We have little or no control over these other users and, therefore, we cannot guarantee that any information that you contribute to any social media applications will be handled in accordance with this Statement. 

Certain data protection laws, such as the European GDPR, require us to have a ‘legal basis’ for processing personal information. Where those laws apply, we may process your personal information for the purposes outlined above because:

(a)  You have consented to the processing of your personal information for those purposes;

(b)  We have a legitimate interest in processing your personal information, which may be to:

• Provide products and services to you and/or to the entity that has engaged us to provide the products;

• Support the management of our client engagements;

• Evaluate, develop or improve our services or products; or

• Protect our business interests; or

(c)  We are subject to legal, regulatory or professional obligations.

To the extent that we process any sensitive (special category) personal information about you for any of the purposes outlined above, we will do so because either:

(a)  You have given us your explicit consent to process that information;

(b)  We are required by law to process that information, for example, in order to ensure we meet our ‘know your client’ and ‘anti-money laundering’ obligations;

(c)  The processing is necessary to carry out our obligations under employment, social security or social protection law; or

(d)  The processing is necessary for the establishment, exercise or defence of legal claims.

We hold personal information in hard copy and electronic formats. We use a range of physical, operational and technological security measures to protect this information. These measures include:

• Staff education and training to ensure our staff are aware their privacy obligations when handling your personal information;

• Administrative and technical controls to restrict access to personal information to only those people who need access;

• Technological security measures, including fire walls, encryption and anti-virus software;

• Physical security measures, appropriate security monitoring, clean desk policies and the use of privacy screens where appropriate. 

You may access your personal information, or seek to have that information corrected if you believe that it is incorrect, at any time.

Depending on the jurisdiction in which you are located, you may also have the right to:

• Ask that we delete personal information that we hold about you, or restrict the way in which we use your personal information;

• Withdraw consent to our processing of your personal information (to the extent our processing is based on your consent);

• Ask us to stop or start sending you marketing messages at any time;

If you believe these rights apply to you and wish to exercise these rights, please contact us.